Hello, Thank you for your feedback and we are glad to hear you rate our service so highly. Only the latest review will count in the company's TrustScore. Blacklane is different than other car service apps in that you schedule rides in advance. St Regis in BKK charges around 100 USD for their house car (Mercedes S Class), which is once again $180 with Blacklane. Intercity routes. For our 25th wedding anniversary I took my wife to London for a very special trip. Today I deleted my account with Blacklane. Excellent service from Blacklane again, this time in Mexico City. Share. Response from Blacklane_GmbH, Manager at Blacklane Responded 12 Mar 2020 Hello, Thank you for your feedback and we are glad to hear you rate our service so highly. However, if you’re leaving town later in the evening, you might want to book a chauffeur for your final day. Reliable and Positive Car Service. 4.8 great. The truth is that they email you a confirmation when you book. This is not how an airport pick up should be, as all airport pick ups come with complimentary flight tracking, and should your flight be delayed, we make the same change to your pick up time. For our 25th wedding anniversary I took my wife to London for a very special trip. We are very happy to hear that you were satisfied with the service provided. 41 articles in this collection Written by Jared G. Managing bookings. Show Code. 7th July 2015 . Without hesitation, he quickly changed parking lots, picked us up, and took great care of all our belongings. Refer to site for … I used them few times and often chat with drivers and they said Blacklane pay them less than uber. Our driver was knowledgable and friendly. Chauffeur services; Intercity rides; Business solutions; Your global chauffeur service. 109,115 posts. Exclusions may apply. DMR 1 review. Reply. KM B. We got drivers’ info one hour before the pickup time. 923 personnes étaient ici. Our driver Juan was courteous helpful and engaging. ‎Upgrade your travels with Blacklane’s global professional chauffeur service for your intercity trips, airport transfers, and by-the-hour bookings. I travel for work every week and had usually get a car service to go from one meeting to another especially in major Cities like NYC and Chicago. Kind Regards, Chris Baky Soumare 3 reviews. Reply. Review: Blacklane Airport Transfers. Save. The rates are all-inclusive (including tax, tolls, tips, and meeting you … Apart from the 1981 Rolling Stones song, I can't find a single reference to Black Limousine service as a transport option on www.google.fr except for one very weak website explaining how VIPs can get around Paris in a luxury vehicle.. Just get in the taxi queue and take a Taxi Parisien into the city. A free inside look at company reviews and salaries posted anonymously by employees. Go to Blacklane. I asked for a refund and it was denied based on the fact that the driver was supposedly there. On a recent trip to Valencia, Spain, I booked Blacklane transfers to and from my home to Philadelphia International Airport, and to and from my hotels in Valencia to Valencia Airport. 10 % OFF. I was stuck at border control in the airport and contacted the driver that the line was long and slow. It is one of the few products in Canada to provide travel insurance on award tickets. I have personally had good experiences in the past with Blacklane, however on this occasion I am appalled by the way the driver handled the situation. They texted upon arrival at the airport, helped my family with our bags, and had us safely at the hotel in good time. I would have preferred honestly and would have appreciated being told that he was running late and that it’s best if you order a Uber. I'm handicapped so its great. Useful. I was told this by the company representatives who called me that day to inform me that i had no transportation on New Years Eve. © 2021 Trustpilot A/S. See business transparency Write a review Write a review Reviews 3,175 Write a review ... Read 1 more review about Blacklane Only the latest review will count in the company's TrustScore Funmi Wey 1 review. The driver refused to take us as we have an extra small bag when I spoke to the company they said it is the driver wish to do so as it is his car regardless your payment and no refund, seriously ! We are always striving to provide as professional a service as possible and we are glad you are satisfied! It only cost me 45 euros and the driver meets me at the gate and helps with my bags. Car Very Clean and excellent service all the way around. Reply from Blacklane. Price: Quality: Support: Overall : Summary: Nick Walton takes to the road with international transport company Blacklane during a visit to Toronto. Reply from Blacklane. When I was asked to review a private driver service, I gently pointed out that I write a family travel blog rather than a luxury one (alas). I just received a call a few hours before I was supposed to go informing me that the car couldn't pick me up. by Kimberly Krol Inlander. As I live in the suburbs, it was only through extreme good luck that I found an Uber at this time of the morning. Don't bother pay an overprice for a terrible service. All rights reserved. Hello, We are delighted to hear you are happy with our service. We are looking forward to seeing you on-board with us again soon. When the car hadn't arrived, I called the driver to be told he would 'be a bit delayed'; when pushed, he said 'maybe 20 minutes'. Blacklane Reviews 3,147 • Excellent . I had the same result with both rides. The most professional drivers and clean, beautiful cars. This is absolutely apparelling, the driver should arrive on time and be waiting. to be surprised that since the 'complementary' wait time of an hour has expired and they release the driver after I didn't pick Just returned from a trip to New York to get my son settled in before starting school there. I would recommend them, Only the latest review will count in the company's TrustScore. Nov 13, 2018 eFlyer Reviews . ‎Upgrade your travels with Blacklane’s global professional chauffeur service for your intercity trips, airport transfers, and by-the-hour bookings. in result you will get uber like cheap service not proper chauffeur service. I haven't heard of the Blacklane company before, so I'm wondering what experiences others have had. Travelling from London Heathrow on the 14th December and unfortunately for the second time in a row the chauffeur arrived late. Download Blacklane - Chauffeur Service and enjoy it on your iPhone, iPad, and iPod touch. This time one star was minus cos of No protective shield between driver and passengers and My wife and I were not happy . Would definitely recommend and use again. Nightmare service - they take NO responsibility- don’t use them if you can avoid it. Time: Chauffeur will wait 15 minutes free of charge. He should have entered midtown from a more further north option where we could see on Waze that there was less traffic. Rude customer service AVOID if you are an international traveller. fraudulent booking, cyberattacks). A business class car in England which took me from central London to Heathrow, and this first class one from Bangkok airport to my hotel. If you’re headed home on an early flight, you likely just need a one-way reliable airport transfer in Bangalore. DMR 1 review. Last updated: March 18, 2020. Blacklane Reviews 3,175 • Excellent . Besides the normal chatting they explained the areas and where I could possibly go even during this pandemic.Will use them for all my travel needs. I've always had a positive experience with Blacklane and I have used them in the UK, Mexico, and Germany. Instead we sat in traffic for a long time and ended up having to change our dining reservation. I booked a ride departing from San Antonio Intl Airport. This Scam company only able to get away with it because they are in fact based in Germany so you cant sue them. Very professional and courteous chauffeurs. 98 Blacklane reviews. On this occurrence, driver was 1 hour late for pick-up which is absolute ridiculous. Blacklane: Upgrade Your Travels. We hope to see you on board with us soon. (2) lack of integrity of drivers. He was efficient and most courteous. In addition, Blacklane processes chauffeur data in order to analyze, personalize and improve the use of Blacklane services (e.g. One of the nice features of Blacklane is that they track your flights, so when we were delayed 45 minutes the booking was adjusted automatically. Hello, Thank you for your feedback and we are glad to hear you rate our service so highly. I have used and have arranged car transfer for my relatives at Milan Malpensa Airport recently. Enjoy 10% Off Any Order More . Love this service. Driver was excellent! I provided a backup number that he messaged which I could not get to but I spend 40 mins around the airport door where all other car drivers were standing and he wasn’t there. Q33 . Blacklane is spreading quickly as an alternative to Uber that allows you to schedule a higher-end ride in advance. nywhiz. Unlike my last Blacklane experience, this driver did not seem as knowledgeable about NYC traffic and routes. Offer ends October 31, 2020. **Winner of "Best Ground Transportation Company" at the 2019 Business Travel Awards** Blacklane provides professional ground transportation at the most competitive rates at 500+ airports and 300+ cities in 60+ countries around the globe. Every Grab Premium provides better cars for a much more reasonable price. ‎Read reviews, compare customer ratings, see screenshots and learn more about Blacklane - Chauffeur Service. Blanklane is a car rental and chauffeur service company. Blacklane is targeted at business travelers and travelers who want the reliability of booking in advance and the assurance that the driver, the car, and the driving company will be professional and properly insured. Their price very cheap compare to the others. I was very happy with the professional service and the availability of car seats for the kids. Blacklane Review. Share. US. 98 Blacklane reviews. Duration. Terrible company. Driver comes every time when agreed and cars are always impeccable. Save more with this great deal at blacklane.com! Share. I received a confirmation that the car was booked. The driver was helpful but the car had mosquitoes and got bitten twice so the condition of the car could be improved and maybe a better car could be provided than a Cadillac since the ride is awful over bumpy Ny roads to the airport. Do you agree with Blacklane’s star rating? They were on time and waiting when I landed and on time for my departure. Do you agree with Blacklane's TrustScore? Yelp.com. Check out what 3,200 people have written so far, and share your own experience. Voice your opinion today and hear what 3156 customers have already said. This company therefore failed at the first hurdle and, had it not been for my own luck finding an alternative, could have resulted in me missing a flight. Unfortunately, unless Blacklane make this right I would not be recommending their use or using them again. Blacklane: Great service - See 83 traveler reviews, 3 candid photos, and great deals for Berlin, Germany, at Tripadvisor. We are a global chauffeur service bringing peace of mind to travelers moving through a fast-paced world. Good service! New York City, New... Destination Expert. Blacklane_GmbH, Manager at Blacklane, responded to this review Responded 29 August 2018 Hello Njp40, Thank you for providing your feedback and I am sorry to hear about your experience. Excellent driver professional, kind and very helpful. ---Public transportation is … Thank you, Firat, and thank you Black Lane! Very punctual, clean and nice car, friendly driver. Useful. Whether traveling for business or leisure, book our private chauffeur service as your next transfer from the airport, hotel, or event, and skip the taxi lines. Thoroughly recommend this service. And this did not work. When i asked for the company they subcontracted which cancelled, both representatives admitted that is not how the company works. Excellent Service, Clean Ride - THANKS !!! I did a lot of research and decided to use Blacklane for our transfer service. The drivers have always been professional and most importantly on-time. This would have helped many new customers learn about the company through BlackLane.com reviews made by their past clients. Last two times I gave 5 stars and this time it is four stars. Blacklane Review – Airport Transportation Option. How was it? Two key issues: (1) driver texted the client asking them to let him know when they have cleared baggage reclaim and are waiting at the pick up point to text him so he can make his way over. I mistakingly gave the wrong flight number, so Firat went to the wrong terminal parking lot in LHR. For our 25th wedding anniversary I took my wife to London for a very special trip. Cancel. I ordered a business class van, although the van was clean and the driver was polite the van was far away from being a business class vehicle. But then Blacklane pointed out that they wanted to let people know they weren’t a luxury car service but high quality yet affordable. Share. But to be fair to the driver the traffic was kaos. All in all, client was waiting at arrivals for the chauffeur to arrive for an hour, resulting in the her being late for her meeting. Time: Search. | Read 281-300 Reviews out of 3,156. otherwise use a car service like dial7 or all state. Book their services for pickups or drop-offs to the airport and any other location in over 200 cities from any device without having to leave the office or house. Reply. Very professional drivers going to and from the airport. All rights reserved. Useful. Hello, Thank you for providing us with your positive feedback. It is an expensive price to pay for the service, but being an urgent trip I required a chauffeur to be there and pick me up instead of having to look for an uber ride. blacklane Coupon Codes updated on 01/11/2021; ... Save Up To $10 On On Services More . The drivers always send you a text letting you know they are there and on time. One way By the hour. Getting started. They didn’t even call me to inform they couldn’t get a driver. I have used it many times. ), Driver Operations, Service Control Specialist, Customer Care/Customer Service (Team Leads, Seniors, Customer Happiness Officer/Customer Service Representative), Operations Training Team, and Operations Process Team as well. Great service and very professional. Driver never showed up. Blacklane Reviews 3,094 • Excellent . Reply. Excellent service :) Excellent service :) Thanks so much. 12 articles in this collection Written by Jared G. Accounts. Share This. Used Blacklane to get to get to the hotel from the airport and then back when I left. Rude customer service AVOID if you are an international traveller. Report inappropriate content . in result you will get uber like cheap service not proper chauffeur service. We pride ourselves on our high standards and we are constantly striving to maintain high-quality service. Chris. Melissa Zea 1 review. I would never recommend this company to anyone. Choose your favorite items from blacklane.com and get 10% off. You have to be a registered user in order to do so. DONT use a company you just found on the internet . During my journey to Thailand, I tried out two services from Blacklane. 47 helpful votes. Overall, the service was excellent and we'll be using them again for sure. Useful. Opinions as to reliability? Blacklane Reviews 3,141 • Excellent . I agree, especially if you're picking based on price. | Read 1,121-1,140 Reviews out of 3,200 The drivers were outstanding. With a range of cars to suit every occasion and budget, enjoy an efficient and reliable transport experience with Blacklane. Nice, clean vehicle and professional, friendly driver. The drivers came on time and drove professionally. Search. Reply from Blacklane. Voice your opinion today and hear what 3200 customers have already said. Hello, We are delighted to hear you are happy with our service. February 6, 2019 by Canadian Kilometers 10 Comments. I'm going to Paris in December and would like to use Blacklane if they are good. Blacklane is a global black car company operating in over 300 cities around the world. Date. www.black lane.com. Using this service helped me relax more and start and end our vacation stress-free. We had them pick us up at the airport and then back from our hotel. Have had some good experience with Blacklane, BUT they left my hanging at 4 o’clock in the morning in cork going to Dublin airport to catch a plane home. www.black lane.com. As always, we’re very happy with the Blacklane service. I had to move my pick-up time by less than an hour and they more than doubled the price without telling me. I am aware that traffic happens, but this ride did not need to be as long as it was. For example, W Taipei uses a 7 series BMW for their house car and costs around 100 USD, while Blacklane charges ~$180 before discounts for an equivalent car. - See 145 traveller reviews, 7 candid photos, and great deals for New York City, NY, at Tripadvisor. Time. Share. to be surprised that since the 'complementary' wait time of an hour has expired and they release the driver after I didn't pick Hello, Thank you for providing us with your positive feedback. The worst experience I have ever had. Apply today! Useful. Excellent service . I will use them every time I travel! I requested a ride from airport to hotel. Was told he would arrive in 2 minutes however after chasing 10mins later he then said 5 minutes. Review: Blacklane airport transfer with a child. Blacklane; Partner Reviews Do you want to leave a review for Blacklane? Unfortunately had to cancel both trips, 1 with less than 24 hours notice, but got full refunds for both. Please email service@blacklane.com if you have any suggestions for us. I didn’t want to leave my car at the airport for an entire week so I started calling around and Blacklane was literally half the price of the other places yet the service was twice as nice. January 19, 2019. Answer 1 of 17: Looking to book a car from the airport to our apartment in January. Time. Good contact before trip . Will definitely use Blacklane service again. Top routes. 6 years ago. This was the 3rd time I used the car service. Top cities See all. 1 review Blacklane review - most recent ride on November 27th, 2018 Always punctual, very friendly and professional drivers who come even earlier for an airport pick-up if the flight is ahead of schedule, cars are very clean and mostly almost new. I did a lot of research and decided to use Blacklane for our transfer service. Thank you. Blacklane Stockholm for Emirates Airlines Premium Customers: Catastrophic service, basic rules of good manners are missingDriver arrogant and gives you the feeling, you freeload and he does you a favor.Totally inacceptable. Reply. We have used Blacklane several times in Paris and in Washington D.C. for airport to hotel transportation. Check out what 3,156 people have written so far, and share your own experience. Visit this website www.black lane.com. 12 reviews. The drivers were prompt and very professional. I did a lot of research and decided to use Blacklane for our transfer service. CODE. I was happy to have him drive me both ways on my trip - made me more reassured for the trip. The cars were very cleaned and there was also water. Our driver made a very poor decision to drive straight into the worst traffic on 42nd street. Again, the emails and texts kept us informed, the car was another hybrid Lexus and the driver on the second trip provided chocolates, hand wipes and even a bottle of hand sanitizer, as well as cold bottled water. You've already flagged this Reply from Blacklane. Always on time. I had only a couple of hours to take care of an urgent errand. Transport 0. I did a lot of research and decided to use Blacklane for our transfer service. Despite being a reliable driver and transportation service platform, the website Blacklane.com still lacks a record in the Better Business Bureau website. Look on. Both Business and First Class have a capacity of 3 passengers and 2 bags. An absolute Joke!! Since I it was time critical, this was far from acceptable. Thank you, everyone. Reply from Blacklane. This a review of An Airport Pickup Service from BLACKLANE at Dubai International Airport. Reply. Our driver, Firat, was great. Best car service I have ever had! Thank you Mr. Gianluigi Macchi! Review your savings. Great value trip from Bristol to London for £99. The driver was nowhere to be found! ‎Read reviews, compare customer ratings, see screenshots, and learn more about Blacklane - Chauffeur Service. This would have helped many new customers learn about the company through BlackLane.com reviews made by their past clients. 53 % of 95 recommend . I waited for 20 minutes before taking a cab to my destination. Thank you for taking the time to review your Blacklane service, we will pass on the feedback to our driver. See business transparency Write a review Write a review Reviews ... We are delighted to read your informative and positive review. Cancel. Blacklane Reviews 3,129 • Excellent . Level Contributor . As I live in the suburbs, it was only through extreme good luck that I found an Uber at this time of the morning.The only thing that a car service really needs to do is to show up on time and to make best efforts to get you to your destination safely. Reply from Blacklane. Cancel. Will never use Black Lane and will tell all my friends not to. Quite disappointed by the car selection from Blacklane. disappointing car selection. Worst company ever - did not provide service and does not value customers. Reply. 4.5. www.black lane.com. Share. Loved my ride experience from the car to the communication with Blacklane and my driver Asim. Avoid this company, this is the perfect example of modern slavery, they will charge you high end price and pay their drivers 50%.Drivers always tried to save money in terms of parking, cleaning, dressing and use cheap car smells etc. Do you agree with Blacklane’s star rating? To. The car services offered by Blacklane are just not price competitive. Have use Blacklane frequently for my business however after today’s experience will reconsider which firm I use for my travel arrangements. Blacklane specializes in airport service, and all of its drivers are professional livery drivers who are licensed and insured to give professional rides. Share. When I called Blacklane they did not apologize or even acknowledge this. They make traveling with a little kid easy and pleasant. From. We used them when we were in LA. Very professional driver, smart and comfortable car. At least this way, would not be late to business meetings. I use a car service in Italy and love them. The van was extremely comfortable and well worth the price. On-Demand Professional Car Service. They will definitely be my go to from now on. Blacklane is different than other car service apps in that you schedule rides in advance. Ordered a car for an airport run at 4.40 a.m.. The app does not help you get in contact with your driver. I was very happy with the professional service and the availability of car seats for the kids. Check out what 3,200 people have written so far, and share your own experience. Unfortunately Blacklane is turning another Uber for the drivers! Only SMS. Blacklane: Worst car service ever! I was stuck at border control in the airport and contacted the driver that the line was long and slow. You've already flagged this Reply from Blacklane. How can we help you? Re: BLACKLANE limousines . Black car service. When the car hadn't arrived, I called the driver to be told he would 'be a bit delayed'; when pushed, he said 'maybe 20 minutes'. for New York City. An absolute Joke!!! Otherwise much easier for clients just to order a Uber. Best car service I have ever had! Blacklane: Wonderful car service - See 85 traveler reviews, 3 candid photos, and great deals for Berlin, Germany, at Tripadvisor. *EDIT* Updated to 5 stars, the 4 was a mistake. Do you agree with Blacklane's TrustScore? Had a pickup service from Manila airport. However, they dont actually find someone to provide the ride until the day of the ride. Useful. A free inside look at company reviews and salaries posted anonymously by employees. We are very happy to hear that you were satisfied with the service provided. Blacklane is one of the most reasonably priced limos. If you are already registered on our website, you can Login in the upper right-hand corner. Prices are fixed and one-way. Do you agree with Blacklane’s star rating? Useful. Really disappointed with the service Really disappointed with the service. © 2021 Trustpilot A/S. For our 25th wedding anniversary I took my wife to London for a very special trip. With public confidence in Uber plummeting over their lack of background checks, the market for private transportation has been in unbridled freefall. The Car smelled of the most… The Car smelled of the most overwhelming air freshener in the world ... might as well have been a local uber trying to mask the … 26 articles in this collection Written by Jared G. Safety FAQs. When you book with them , a confirmation means literally nothing other than you have money on your charge card available. Booked two trips for my relatives for christmas, got a good price on both. Blacklane is the best! The crowning insult was when I realised that they were planning to charge me £53 for the service which ultimately ended up costing me £23 with Uber.I am absolutely furious about the lack of service and the potential consequences of their failure to show up. Above and beyond this, not sure if Blacklane is aware, however on this occasion driver etiquette and dress code is of that of a standard cab. 53 % of 95 recommend . 4.5. www.black lane.com. 2. i would highly recommend them and would use them again. Blacklane Reviews 3,118 • Excellent . I received both journeys without charge in exchange for the following Blacklane reviews and comparison, but this post is based entirely on my own experiences and opinions. Download Blacklane - Chauffeur Service and enjoy it on your iPhone, iPad and iPod touch. Service provided is not what it once was and not worth the price tag. | Read 81-100 Reviews out of 3,200. It offers several car categories, ranging from the more basic Mercedes-Benz E-Class, BMW 5 Series, Cadillac XTS for the Business Class to Mercedes-Benz S-Class, BMW 7 Series, Audi A8 for its First Class. Excellent service. Reply from Blacklane. Avoid this company, this is the perfect example of modern slavery, they will charge you high end price and pay their drivers 50%.Drivers always tried to save money in terms of parking, cleaning, dressing and use cheap car smells etc. Arrived early . Chris. 14 articles in this collection Written by Jared G. Billing and Payment. Little inconsistency between professionalism of drivers, but cars are in top shape. Chris. Since I it was time critical, this was far from acceptable. The vehicles were clean and comfortable. 69 People Used . Answer 11 of 84: Have someone ever use Black Lane Limousine Service? First they did make an arrangement with local companies so they can sell their job cheap way, which they are successful on that, but cheap price will bring cheap service! Date . We look forward to having you travel with us again soon! Chris Lucy Frye 1 review. The rates are all-inclusive (including tax, tolls, tips, and meeting you inside the airport), and the system is cashless. This car service is perfect! Useful. The confirmation means nothing and they only try to find drivers a few hours before the trip . I have a million dollar insurance and water, charger, candy’s in my car but other companies doesn’t provide that kinda service! Reply. I booked this on my last trip to India since I would not have cell service when I land and wanted a driver with a greeting placard in order to find the car since I was arriving past midnight. We hope to see you on board with us soon. The BMO World Elite MasterCard currently has an increased offer of 40,000 BMO Rewards and a first year annual fee waiver. ride reviews, to advertise Blacklane services, to detect, limit and eliminate technical or process-related disruptions and problems, and to prevent illegal use of Blacklane services (e.g. Excited to surprise her having a driver waiting for us at the airport and travel to our hotel in a nice car. Also, I booked 2 rides that day not one. I booked a car for new years eve days ago. Blacklane offers options so travelers can reserve the type of service they need without having to overspend. Please avoid this company by all the means. Otherwise their service and cars are absolutely immaculate. Despite being a reliable driver and transportation service platform, the website Blacklane.com still lacks a record in the Better Business Bureau website. I will use Blacklane again and highly recommend them. This includes any position including Affiliate Management (Global, Regional, Assistant Affiliate Manager, etc.