Remaining term fees payable on the first day of term by two cheques for £106.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). The Deposit to accompany a new Student's application form for term enrolment: Main & Further Stages £50 (as at 1 July 2020). Due to lots of customer requests it is taking them up to 28 days to get through things. County music fans gotta change their travel plans too -- the Stagecoach festival is postponing from April 24 to October 23. However, I now have to work from home until June 2020. "Term" refers to one normal academic term of Stagecoach schools during which Courses are run. Where a session of a Stagecoach Activity has to be cancelled by Stagecoach, Principals will give as much notice as possible. If the Parent does not wish for the Student to be placed on a reserve list the Deposit shall be refunded. Stagecoach reserves the right to make changes to the timetable, the teaching staff,  the advertised programme or the programme delivery mechanism (for clarity this may mean that we switch to online zoom classes) in the event of illness or other circumstances beyond our control. Stagecoach will calculate the refund by deducting the cheapest available tickets for the cost of travel over the period the ticket has been used from the amount paid. Students have told us about is their annual, season, or monthly tickets for Metro or bus services, and that continuing to pay for something they cannot use is causing them financial difficulty. Nothing within these Terms & Conditions affects or licences the ownership of these rights. Dates and times of Workshops and Holiday Workshops/Camps are released in advance on your local Stagecoach website. You can talk to us about your refund options by filling in our refund request form. Your continued enrolment of a Student in Stagecoach Activities shall be deemed as acceptance of these Terms & Conditions and willingness to be bound by the same. Once enrolled on a Course, Term Dates for the next Term will be made known to Parents in writing at the end of the current Term. For those without access to a smart phone, credit will be provided in the form of vouchers. You may cancel the Course within five (5) calendar days after the end of the Trial Period and if any additional fees were paid then Stagecoach will refund the Balance to you within fourteen (14) calendar days of your cancellation. In any event Deposits shall always be refunded within fourteen (14) days of informing the Parent that the Deposit is refundable for capacity reasons. Students participate at their own risk and are obliged to inform Stagecoach and its staff of any existing injuries or medical condition. Payment is due for the next Term of Course fees before the start date of the Term, subject to any alternative payment agreements you may have with the Principal. The key is a rechargeable travel smartcard that can save you time, money and hassle on all Oxford Bus Company services. All 2020 passes will be honored in 2021. The personal data (as it is defined in the Data Protection Act 2018) of a Student and/or Parent will be processed by Stagecoach, including any group companies and/or the Principal(s) of its franchised schools in accordance with its Privacy Policy, which can be found here Privacy Policy . Stagecoach can accept no liability for lost or damaged belongings. Fees for Stagecoach Activities may vary between Stagecoach schools. Parents should contact their local Stagecoach school to confirm if it is organising Workshops and/or Holiday Workshops/Camps. These are only given on surrendered travel tickets that are still valid. ... connecting Stagecoach UK local bus and tram services; ... All customers travelling with a discount will be required to present their TOTUM / NUS Extra card or pass on demand to … A sibling discount of 50% is available when enrolling a student to our Main Stages or Further Stages Schools. Valid for travel on Centrebus, Arriva, First, Kinchbus and Stagecoach services in the … These fares will usually work out higher than those given in the sustainable travel incentive. No refunds will be issued for passes returned between 1 st May and 31st July. Indio, CA If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within seven (7) calendar days before the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay the full balance of the fee. 2. If you are an existing Parent of Stagecoach please read these amended Terms & Conditions carefully. After the Cancellation Period expires, the Deposit is non-refundable and will be retained by Stagecoach. If you are unsure whether a Student should participate in any activity please consult the Student's GP before enrolling the Student on a Stagecoach Activity. Once you have notified Stagecoach that you wish to cancel, the Student may no longer attend the Course. Go North East cannot process refunds for tickets that have been issued on paper tickets, or a key smartcard that has not been registered. If no cancellation is made in accordance with clause 5.2, the Agreement for the Course will continue for the duration of the Term and, unless written notice is provided to Stagecoach by the Parent before the end of the sixth (6th) week of the Term, the Agreement will automatically renew for the following Term's Course in accordance with clause 4.4. I have an annual train season ticket which cost just over £5,000. "Principal" refers to the principal of a particular Stagecoach school. * Please contact your Principal for Further Stages class / payment options. The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. North-West Unirider Gold bus pass . FAQs. Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. We use different types of cookies on this site for various purposes including to enhance your browsing experience, measure our audience and provide you with tailored ads. The shuttle to Stagecoach shuttle runs to Stagecoach from its origin starting at 11 a.m. and buses continue to head to Stagecoach until 8 p.m. We may update these Terms & Conditions from time to time. This will only be done if absolutely necessary and Stagecoach will do its best to keep class times, programme delivery mechanisms and/or locations as similar as possible but unfortunately this cannot always be guaranteed. Stagecoach and bus element of Combined Rail pass The cost for a replacement Goldrider or No 7 bus pass (including combined rail - bus element) is currently £25. Cancellations, refunds and code of conduct An administration charge of £20.00 is made in all cases. Screw Stagecoach. The Balance must be paid in full, subject to any alternative agreements made with the Principal, by the first day of the Term or Holiday Workshop/Camp, by one of the following methods where offered: Transaction charges apply to cheques of £1 per cheque. 16-18 Travel Pass GetAbout. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. If the start date of a Stagecoach Activity falls within the Cancellation Period and the Stagecoach Activity has finished before the Parent notifies Stagecoach of their desire to cancel, then the Deposit is not cancellable or refundable. You can check travel updates for the latest information. Stagecoach. These Terms & Conditions, together with any Fee Note or Acceptance Letter, constitute the entire agreement between the parties which supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. The cards can be used wherever you see the sign. Should the student lose or damage their bus pass, there is a replacement charge of £15.00 or £25.00 (subject to change by Stagecoach) depending on the type of pass issued. The Buzz card is valid on all bus services run by Britannia Bus, Centrebus, Stagecoach, Uno, The Village Hopper and Z&S Transport. The student pass will allow you to travel for a much cheaper cost. The Lancaster Unirider pass provides unlimited bus travel on all Stagecoach services in the Bay Megarider Zone. Refunds are made by cheque to the travel ticket holder. My Child is in Year 9, and his new contactless card arrived around a week before the beginning of school term. Please note that if you chose this option you will be unable to use your Corporate Travel Pass when you start using public transport again, so please consider this option carefully. Sunderland, SR1 3SD, Claiming a refund for public transport tickets during the lockdown, Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. The UK lockdown has transformed our lives forever and students are no longer traveling across the North East for study, work and leisure. Many of the public bus routes stop outside the campus too. Check with your operator before attempting to use your pass on evenings and weekends. Country Bus and Dartline). To apply for a place for a new Student on a Stagecoach Activity, the Parent must agree to these Terms & Conditions and submit an application form online or by post. For the avoidance of doubt, if you do not choose to exercise your right to cancel in accordance with clause 5.2 and the Student later wishes to stop attending the Course during the Term, then Stagecoach is unable to refund the Balance for the Term and notice for cancellation will take effect from the start of the next Term. An administration charge of £20.00 is made in all cases. Below is information on what Metro, Network One, Arriva, Stagecoach and Go North East are doing for ticket holders: Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. Deposit - covers first two weeks (Non-refundable), Remaining term fees payable on second week, Remaining term fees payable on the first day of term by two cheques for £70.00 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee), Remaining term fees payable on the first day of term by two cheques for £138.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). Stagecoach may, at its own discretion, refuse a Student entry to a Stagecoach Activity or session of a Stagecoach Activity if it is felt that the Student's behaviour is unacceptable. Bus passes will not be available from the Students' Union this year due to COVID-19. There is a standard procedure for refunds, which applies in all cases. It is occasionally necessary to change the time and/or venue of a Stagecoach Activity session. Parents are solely responsible for ensuring that the emergency contact details on Stagecoach's records are up to date. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. Refunds and replacements are only available on online ticket purchases which have been stored on a key smartcard that has been registered Unfortunately refunds are not available on partially used or activated tickets. To surrender your ticket, hand it in to any local Travelcentre, or send it to: Network One Travel Tickets, Network Ticketing Ltd, Stagecoach Depot, Shields Road, Walkergate, Newcastle upon Tyne NE6 2BZ. The North West Unirider Gold is a Stagecoach bus pass that allows unlimited travel throughout the Stagecoach bus network in many parts of North West England. Any changes to these Terms & Conditions require the written consent or approval of Stagecoach. Edinburgh Building, Chester Road  If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. The contribution you pay towards the cost of a subsidised travel pass for 2019/20 is £629. 18-22 Discount Card . Stagecoach owns all the rights, title and interest in and to its websites, including software, text and media and its trade marks, logos and brand elements. However, Nexus is also affected by the effects of the pandemic, with staff working from home and without access to all systems. Like Metro, you can claim for a refund on your travel ticket. Students can buy a Unirider on the Stagecoach website. SDC Stagecoach Dayrider Bus Pass We know students are currently struggling – the pandemic has created unimaginable issues for most people. Some bus operators allow you to use your pass at other times than the Monday to Friday, 6am to 7pm limit. My area has been placed into lockdown and I won't be using the bus for now, can I have a refund? Stagecoach replacement bus pass form. The buses run on a continuous loop. It can take up to two weeks for you to receive your bus pass (posted to your home address by Stagecoach). The unused portion of a travel ticket will be refunded from the day after the travel ticket is handed into a Travelcentre or day after the date of posting. Where can I use buzz card? Any refunds will not be given more than 3 months from the original date of purchase of the tickets and only available to the original purchaser and proof of purchase may be requested. If a pass has been paid in full a partial refund may be issued following a refund application to the Transport Officer. admin fees will be added for refunds or credits processed during this time. There is a standard procedure for refunds, which applies in all cases. If Stagecoach is unable to accept the Student due to capacity reasons, the Student may, at the Parent's discretion, be placed on a reserve list. The Agreement shall be governed by, and construed in accordance with, the laws of England and Wales and any dispute, proceedings or claim shall fall within the jurisdiction of the English courts. Where a new Student is attending a Course for the first time, subject to availability, Stagecoach allows a two (2) session trial period ("Trial Period") so that the Student may try the first two (2) sessions of the Course. All such terms and conditions detailed in the Fee Note or the Acceptance shall be incorporated into the Agreement and shall be deemed to have been accepted by the Parent upon payment by, or on behalf of, the Parent. The liability of Stagecoach and that of its staff is restricted to class time only and then only to gross negligence. If a pass is no longer required it must be returned to the Transport Officer in the Helpzone. At Stagecoach Performing Arts we teach children and teenagers how to sing, dance and act, not only to perform on stage but also, more importantly, to perform better in life. Like Metro, you can claim for a refund on your travel ticket. "Workshop" refers to a one-off course (including online activities) offering tuition in dance, drama, singing and/or other performing arts related activities which will be delivered for a certain number of hours per day for a period of between one (1) and five (5) consecutive days and can run at any time throughout the year. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. Stagecoach is unable to supervise Students after a session and consistent late collection will result in additional charges. Unless Stagecoach is otherwise notified in writing by you before the sixth (6th) week of the Course, a Student is automatically re-enrolled onto the Course for the following Term. Please follow this specific advice when using the bus as well as maintaining social distancing For the avoidance of doubt, the Trial Period and sibling discounts detailed in sections 3 and 4 above do not apply to Workshops or Holiday Workshops/Camps. Travel by Rail and non-Stagecoach Bus Services (Country Bus, Dartline) The Travel Scheme also offers subsidised travel by train and public bus services not operated by Stagecoach (e.g. Returning the pass for cancellation and subsequent refund does not negate the need to serve the 60 days notice. 5.4 To request a ticket extension or credit in the form of an m-ticket or voucher, complete the webform or call Customer Service on 0344 800 4411 to speak to an advisor (lines are open Monday to Friday 8-5). Currently their standard refund policy applies. For participation of a Student in a Stagecoach Activity all Parents are required to consent to these Terms & Conditions by signature or by ticking the acceptance box for these Terms & Conditions when submitting an electronic application form online. This discretionary sibling discount will only apply if Stagecoach is notified of the sibling relationship at the time the Deposit is paid. A refund for those that have paid upfront will be made once a decision is made by the government on when all children may return to school. "Holiday Workshop/Camp" refers to Workshops (including online activities) run by some Stagecoach schools and Stagecoach Performing Arts during the breaks between Terms. Other unused travel will also be considered as a result of the coronavirus lockdown. ... Information about the 16-18 Travel Pass and GetAbout ticket . Standard refund policy in section 13 of their. 5.3 : Once you have notified Stagecoach that you wish to cancel, the Student may no longer attend the Course. Refunds are available on any unused tickets bought via the key smartcard or Go North East app up to 3 months from the original date of purchase. A subsidy will be available from Alton Campus for students who purchase an annual Stagecoach ticket; details of this refund will be sent to students in January 2021. The last bus will return from Stagecoach 60 minutes after the last music act. The Trial Period only applies to Courses for new Students and the two (2) trial sessions must be taken consecutively within the first four (4) weeks of the start of the Term. All Students must be collected on time after a session. To see the boundaries for the scheme click onto the map link below. Ensure you keep records of when you last used your pass and keep up to date with the latest details for ticket refund. Rail If you lose your train pass it will cost £10 to be replaced. We're working hard to keep our services running for essential journeys, however there may have been some changes to timetables in your area. Alton Campus Bus Passes: All full time students at Alton Campus are eligible to purchase an online discounted student bus pass via the Stagecoach website. Students must wear suitable footwear and clothing at all times, including Stagecoach uniform for all Courses. You acknowledge that the maximum aggregate liability of Stagecoach to a Student or Parent under these Terms & Conditions shall not exceed the Stagecoach Activity fee to which a claim relates. To request a replacement bus pass, please contact us using the contact information below. For Holiday Workshops and Summer Camps, deposits may vary, please check with the Principal. Before the start of this academic year, the company raised the cost of the three-term Unirider pass from £297 to £301. ... 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