- Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Great product - have used for 4 years, switched once but went straight back. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Good product. Effortless Evaluations and Actionable Feedback We use cookies to improve your browsing experience. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. The dashboard shows great performance metrics great for analysis and performance management. UC Today News 192 views. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. Great product and easy to use with a helpful tech team when any problems occur. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. No complaints and would recommend to others! Business hours may vary for individual teams and/or queues. Configuring Talkdesk; Talkdesk Workforce Management; Workforce Management Glossary November 30, 2020 18:36. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. The connection is very good and I do NOT face any issues such as losing a call. Very easy to use. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. Available Articles. Great reporting customization and dashboard creation options. Very easy to use. Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. These interactions can be phone calls, email or chat conversations. We've been with Talkdesk now for about 9 months without issues. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. You can record flames instantly. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Good product. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. Every time a customer calls you or reaches out to you via chat, the new contact is created. Google like Intuitive Elastic-Search along with Indexing of content . See who Talkdesk has hired for this role. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. Great reporting customization and dashboard creation options. Unparalleled Efficiency and Ease-of-Use Talkdesk is an awesome all in one online phone system. With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. WEM solutions don’t need to be difficult to implement and use. I think that Talkdesk is brilliant for a lot of reasons. Talkdesk Workforce Engagement Management. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface that helps you streamline the quality management process. The videos were clear and very helpful! Great app. The dashboard shows great performance metrics great for analysis and performance management. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. Great management tools and functionality does ensure workflow is evenly distributed across your team. Easy to use and implement. Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. Talkdesk is an awesome all in one online phone system. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. Talkdesk has made taking phone calls a lot easier. Talkdesk is perfect for your customer services team. Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. The connection is very good, the application is user friendly and a great tool for all everyday communications. Contact centres are one of the many industries feeling the impacts of the coronavirus (COVID-19), and right now, it’s anything but business as usual. I think that Talkdesk is brilliant for a lot of reasons. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. Talkdesk is perfect for your customer services team. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. A single, unified platform for WEM makes it easy to assign agents content to review and schedule time for coaching. We use cookies to improve your browsing experience. The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers anywhere in the world. It helps to keep all employees informed on changes on schedules for differrent activities smartly staffing needs. Let's jump right in! And the HRIS system they were using to support this process simply couldn’t meet … Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. My customers cannot identify if I'm working from the office or from home. Enhance online meetings with customers... Textline. The layout it's nice and clean, easy to use. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. Talkdesk has made our jobs much easier. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency. Check out this document to learn more! With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. The videos were clear and very helpful! I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. Get Started . Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. SAINT JOHN, NB, CANADA- October 22nd, 2019- ProcedureFlow, a revolutionary knowledge management solution and Talkdesk, the cloud contact center for innovative enterprises, are joining forces to transform the way contact centers interact with customers and manage their information. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. At Talkdesk, good ideas are rewarded, and every team member is encouraged to get out of their swim lane and contribute for the betterment of the team." - Dan Shamouilian, Director, Customer Success at Talkdesk. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. WEM solutions don’t need to be difficult to implement and use. Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience. I'm available everywhere. Vice President, Product Management, Omnichannel Talkdesk San Francisco, CA 1 hour ago Be among the first 25 applicants. Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. Overall we are satisfied with the … My customers cannot identify if I'm working from the office or from home. Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA. Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings. Talkdesk is perfect for your customer services team. There are many different options that make talk desk more efficient to use. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! The software automates gathering contacts. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. Tools are easy to use, as is the interface. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Mike Tyson - The Hardest Puncher in Boxing Ever! Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance.