The salesman (Juan) was very helpful and polite. When I complained about MY time being wasted I was told mistakes happen and I should get over it because they are doing the best they can. It cost me even more. Recommended Reviews. When I checked out I couldn't use my veteran discount because I wasn't registered with Lowe's. Went in to place an order and there were several orders listed that I never made. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. The employees were all great, but we wish we could've had a discount on the correct paint to make up for all of the time we lost with the wrong color. Was able to get a good deal. If it wasn't for these five (5) great employees I probably would have refund a refund and never walked in any Lowe's again.Thanks again, ACE, RYAN, JOSSE, JOSHUA, GLORIA and DANNY D!!! Ordered a refrigerator going on 3 weeks ago. Yelp/Google Reviews. From this day forward, Home Depot will get all of our business. I spend over 20,000, on this horrible kitchen nightmare. For Businesses. Needless to say I didn't buy the item from Lowes and am planning on purchasing it from HD. We waited all day since the time frame they give you is 8 AM to 8 PM and the driver supposed to call 30 mins before delivery. Thanks to our Contractor Jay -R of AK pipe restoration! They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail. No luck...so I drove over to see what the status was the delivery. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. And have no status to provide. This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. The only thing she said was, she needs to investigate and will call back. Tested it on a wall, liked it, decided to order it. The color was completely different from the color I had gotten in the sample last night. But I am rating Kat Jackson a 5 Star employee. I'm a fan. I was given a new date of December 6. I don't understand why Lowe's hires employees who are there for a pay check only and not to work!!! I'm sure she could've given it to me but oh well, I've got to register. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! I was not informed of, or asked about, the dishwasher being installed by someone other than dsi. Did my info get deleted out because I complained? Giving good customer service is not a priority at this Lowe's.The flooring rep allowed the same customer to interrupt me twice! Bought a tool box. A free inside look at company reviews and salaries posted anonymously by employees. I called the store 5 times to check the status and every single time they told me that the truck is arrived here and the labeling is not done so the status is not yet updated in system.They give delivery dates they cannot meet, use shipping companies that don't even provide accurate tracking information and Lowe's customer service is as clueless as a doornail.Very very frustrating. We were there everyday for almost five months. Needless to say, I received my delivery that day (5/13) (Riding Mower) "DONNIE D", the delivery man was very friendly and explained everything in detail regarding my mower. Then I spoke to Andy last Saturday (Jan. 9th) and he said it was there at the store and he was going to tag it with my name and someone would be calling me on Monday Jan11th to install it. I went to the store the next day and asked for a discount for inconvenience or some accommodations and was told no. Lowes will no longer get any business from me. It also displayed the entire number. Thanks to kin at Conscious coffee in Talkeetna ! This place was actually clean and the staff was friendly. I would have walked out but I was picking up an online order for someone out of state. She told the young girl to refund my money. I said "I just looked at the price on the package". I placed the order on the May 10th, I came back on May 21st. Lowe's has a consumer rating of 3.24 stars from 1,074 reviews indicating that most customers are generally satisfied with their purchases. 13201 N. Ranch Rd 620, Bldg. But I also want to let the other employees who also took the time out to assist me with some other stuff I was buying. We went looking for a ceiling fan and a air purifier. We're always community first, and that's why we truly enjoy helping people love where they live. Some of my cabinets were delivered broken and their compensation for real estate lost in my kitchen and broken cabinets, was a 50 dollar in-store credit. I ordered concrete blocks a week ago and payed for them. Cart with 0 items Cart. G. Austin, TX 78717 . Home Services. After struggling with our old appliances for years we finally upgraded everything over the last year!! Had a guy take 5 minutes to describe the various hose nozzles to me, which was above and beyond the help I needed, but I appreciated the effort." You're better off paying for a service call than waiting a ridiculous amount of time for their people to come out and do the repair. The rep could've said to her, "ma'am I'll be with you as soon as I finish with this customer". "After looking, investigating, and wondering, I finally found Cheaper Than Dirt's website and "voila" - fair prices, accurate pictures, and an easy to call number. Close • Posted by. I was told the dishwasher would be installed in about 10 days. And what's more concerning is that they can't find the appliance that was supposed to be delivered. It's about your community and being proud to be a part of it. And she never did. The rep did not apologize to me. We all know that Lowe's has a bad reputation when it comes to lack of customer service, this one is no different that the ones I shopped at before. ABOUT Largo Lowe's 10440 Campus Way South. Yelp users haven’t asked any questions yet about Lowe's Home Improvement. Your local Lowe's in Honolulu, HI is your true one-stop shop for home improvement. I have an old clunker of a house that I'm constantly renovating and employees have even given me their business cards in case I needed help with anything. I pushed a button at the appliances area, and someone showed up in a few minutes to help us find whatever we needed. The color on top is the sample we got yesterday. Then I was told by Ann because it was on back order it would take a few days (7-10) longer, but I should have have it before Christmas. Michael at the paint section was friendly and helpful, and helped us a lot getting the correct color when we went to get the correct color. This visit to Lowe's in Killeen TX is probably the FIRST time I have received great customer. After arguing they tell me that "Oh yes! Thanks! Then was given the 12 hour delivery window. I got back home and she has painted the first coat for one entire room, and was working on the second room. Your trust is our top concern, so businesses can't pay to alter or remove their reviews. Our cabinets look amazing! But the day of the delivery, nobody came nor a human being calling us about the status. Eek! Just getting ready to file complaint on Lowe's to the FTC and BBC. At Home Depot they just seem to point and are lost when it comes to what you are questioning … After repeated attempts to contact him to get the issue resolved, I still haven't heard from him. 2 star rating. Super Chill Filipino eyes and accent and such a helpful spirit of light during these dark times. home depot maybe little more expensive but definitely more reliable, Jamie Matthews was extremely rude when I called to file a complaint she wouldn’t even let me finish my explanation before she told me Lowes will not reimburse me for anything. I said yes, and the person confirmed they would be ready by 1pm the next day. Just head to your local Medford Lowe's, your one-stop shop for everything home improvement. i called lowe’s and was treated like crap in charleston wv i will never go to another lowe’s again! I’m really loving being home on a stay-cation with a whirlpool tub soon! I don't understand why Lowe's hires employees who are there for a pay check only and not to work!!! I'm not sure if the manager or supervisors read the reviews on Yelp, but I hope they do. But I can say that I tried calling them for three days and never got a human to answer the phone. Shop Our Weekly Ad STORE FEATURES . Late post. Typical Lowe's with lots of great things to buy and to long for. This is the second time I experienced this with a refrigerator from Lowe's. Killeen is a cesspool and this Lowe's is no different. 14 reviews of Lowe's Home Improvement "I like this particular store, as you can actually find help here and it's never too busy. 49 reviews of Lowe's Home Improvement "I went in for a replacement of a sprinkler head. This Lowe's is super new and it smells like it. UGH , Lowe's is a great service for items in stock, but very poor for ordering items especially appliances. I got few times $5 coupons, but I did not use it every time. This puts install 3 weeks after purchase, not 10 days!!. Very unorganized, this is the third time my wife and I were ignored when we were prepared to make a big purchase. Lowe's ranks 2nd among Do It Yourself sites. He … I purchased a gas stove BEFORE THANKSGIVING and the salesman Mike, told I would have it BEFORE CHRISTMAS. Giving good customer service is not a priority at this Lowe's. They will jump behind that "30 day" clause so quickly it will make your head turn. I spoke to another manager. I felt like I was. Whats people lookup in this blog: I will be destroying my credit card with Lowes and getting one from Home Depot. 307 reviews of Lowe's Home Improvement "More of my Lowe's infatuation. Terrible customer service! Will never go there again. The rep was white, the rude lady was white, was I being treated badly because I wasn't white, I wondered.I did speak to a manager after the incident. 1 star rating. In addition, my account showed that I have a Lowe's credit card, but I do not. Do not trust Lowe's. Every time I go in this store I leave mad! Recently found out the Lowe's gives active duty military 10% off everyday with military ID card. I get why another employee told me that "It's a shoe store for men" So TRUE!" We waited all day since the time frame they give you is 8 AM to 8 PM and the driver supposed to call 30 mins before delivery. I tried reaching someone for almost two weeks with no response. Restaurants. Awful awful never again! No customer service. 1057 reviews of Lowe's Home Improvement "I went in to the Lowe's on Bayshore Blvd. They did say they were going to get on this and probably get it installed in another 10 days. Terrible customer service and terrible communication. I love that I can get in and out of here quickly. I normally try to give people a chance and make my own opinion/decision. Customer service did not apologize when I complained or even offer to look into why their system showed ready, but in fact my order wasn't. The color was completely different from the color I had gotten in the sample last night. So I was happy at this point. She looks down on me asking,"Do you just want to use $5 coupon and only pay $2"? Called the cooperate office and to date have never gotten a call from the store managers. Thank you Lowe's for the reminder that price is not always the most important factor and the value of small, local businesses. Log In. So many goodies for working around the house and yard. Ms. Kat Jackson keep up the great friendly service!!! Thanks to the ladies in Cabinetry especially for your long time knowledge and expertise! The Lowe’s store in Greensboro NC Elmsley Dr use to have excellent customer service. "STEVEN B", "JOSSE and "JOSHUA" were very helpful in assisting me as well. As soon as I filled it out, I was inundated with hundreds of spam and sexually explicit material. : Show your ID and get 10% off Review Coretec Plus Luxury Vinyl Planks Waterproof Hardwood Look Carpet buckling that lowes refuses to address yelp lowes home improvement 26 reviews building supplies 2525 lowe s home improvement 30 photos 40 reviews building lowes carpet installation reviews image of marine tiles yelp. Oh, forgot to mention the yummy hot dog cart by the front door. From the best deals on major appliances, to a huge selection of paint, patio furniture and more, Lowe's has everything your home needs. Absolute trash. Learn more. I was extremely disappointed! Item was never delivered despite calling for updates five times and was assured they will deliver and set up no matter how late. 65 reviews of Lowe's Home Improvement "This place has a massive selection of stock, friendly and knowledgeable employees, and is clean and well lit. I did not find out, until delivery day, that dsi does not install dishwashers. I'm sure they can get the same products as Lowes. The one manager I've been able to speak to her name was Haley that was on Sunday the 6th she said she would call me back on Monday to let me know where it was because she showed that it had shipped from the vendor but had no way of getting a hold of them still to this day I have not received a call back and I have been told by the store on Monday the 7th it was here but was not unloaded yet and then today the 8th they tell me it's not here yet. She was so kind and apologized for the wait, which was not her fault. So I called and ask to speak to Andy, and was amazingly told (after they asked me my name) that he wasn't there, but they would get a message to him and have him call. To place an order for someone out of state at this Lowe's.The rep! Back '' very unorganized, this is a more pleasant experience than Home Depot anyday inch an half find... 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