My customers cannot identify if I'm working from the office or from home. Good experience. Empower agents with a virtual assistant that surfaces relevant information and recommends next steps based on real-time customer sentiment and intent. Play agents’ screen and audio recordings simultaneously for a complete picture of every customer interaction. Get Started . Very easy to use. Talkdesk makes that possible. Available Articles. Leverage artificial intelligence to accurately forecast customer demand and automate scheduling for greater operational efficiency. Talkdesk is next-generation cloud-based call center software that helps you connect with your customers. Talkdesk offers 24/7 live, and online support. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Talkdesk Workforce Engagement Management. 8 days ago. Employee bonuses were tied to performance evaluations, which motivated some managers to be less than objective in their performance management in an attempt to maximize team members’ bonuses. Talkdesk has made our jobs much easier. Tools are easy to use, as is the interface. There are many different options that make talk desk more efficient to use. I'm available everywhere. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Elevate your workforce engagement strategy with a seamlessly integrated user experience for training, managing, coaching, and empowering your agents, while saving valuable time and effort for supervisors, quality analysts, and resource planners. Talkdesk is the browser-based contact center solution that helps businesses around the world build stronger customer relationships. Very easy to use. The layout it's nice and clean, easy to use. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. And the HRIS system they were using to support this process simply couldn’t meet … Talkdesk delivers industry-leading 4.22 MOS call quality and offers the industry’s first and only 100% uptime SLA. Great tool The dashboard shows great performance metrics great for analysis and performance management. Overall we are satisfied with the service, We love the Salesforce Integration; allows us to quickly identify who is calling and allow our teams to bring context to that conversation immediately. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management. Check out this document to learn more! WEM solutions don’t need to be difficult to implement and use. Great product - have used for 4 years, switched once but went straight back. Great app. 4:25. Efficiently evaluate agent interactions and provide the actionable feedback they need to deliver an exceptional customer experience. Calabrio, a top global provider of Contact Center Workforce Management software (WFM), offers market leading Cloud solution Calabrio Teleopti Workforce Management. I'm available everywhere. My customers cannot identify if I'm working from the office or from home. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved, From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™. Amanda Verner of Talkdesk shares a number of knowledge management ideas to leverage during a crisis. All-in-One - Voice AI Powered Quality Management, Coaching, Compliance on 100% of calls... CrankWheel. Rated 4.5 out of 5 based on 783 reviews on, Works well new mobile app is exciting for remote employees for easy phone call transfer. No complaints and would recommend to others! Talkdesk has made taking phone calls a lot easier. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. ProcedureFlow combines the best of a knowledge base, flowcharting, and agent scripting into one … Very easy to use. is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. Unparalleled Efficiency and Ease-of-Use I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! Textline is a business texting tool built for modern sales, support, and operations teams.... SnapSolv. Great reporting customization and dashboard creation options. SAINT JOHN, NB, CANADA- October 22nd, 2019- ProcedureFlow, a revolutionary knowledge management solution and Talkdesk, the cloud contact center for innovative enterprises, are joining forces to transform the way contact centers interact with customers and manage their information. I think that Talkdesk is brilliant for a lot of reasons. Learning & Quiz Management System. Great management tools and functionality does ensure workflow is evenly distributed across your team. solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. At Talkdesk, good ideas are rewarded, and every team member is encouraged to get out of their swim lane and contribute for the betterment of the team." - Dan Shamouilian, Director, Customer Success at Talkdesk. The traditional approach to performance management at Talkdesk was time-consuming and unsustainable. Highly recommend, Easy to use and implement. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. The connection is very good, the application is user friendly and a great tool for all everyday communications. Talkdesk Workforce Management™ combines powerful artificial intelligence and automation with a remarkably intuitive user experience to help you optimize sta˚ng and scheduling decisions, reduce administrative e˛ort, and deliver a better experience for agents that’s designed for the modern workforce. The easy-to-use interface offers robust functionality with advanced features, comprehensive reporting and seamless integrations with 25+ business tools to empower sales and service teams to have personalized, effective conversations with customers. Interesting, since it has can have 24/7 service, quick configurations, detailed analysis of each call, can have global solutions, wide configurations fast and simple. Talkdesk is the CCaas that fit our needs. Talkdesk provides the scalability, reliability, call quality and security required by large global organisations. New CRO position added to Talkdesk’s executive management team to guide the company through the next phase of growth Talkdesk, Inc., the cloud contact center for innovative enterprises, announced the appointment of Nathan (Nate) Cobb as chief revenue officer (CRO), further expanding and strengthening the company’s executive management team. The dashboard shows great performance metrics great for analysis and performance management. Elevate your feedback with specific examples by adding time-stamped comments and reactions to interaction recordings. Get the Inside Track on Talkdesk Workforce Management - Duration: 4:25. Great tool Then reinforce positive behavior and reward progress through gamification and social recognition. We use cookies to improve your browsing experience. Documentation about the Workforce Management application. Reporting is good but confusing at times since many of the different filters can mean different things. Leverage AI and machine learning to extract actionable insights from every customer interaction, so you never miss an opportunity to improve the customer experience. Great reporting customization and dashboard creation options. Customer . You can record flames instantly. Talkdesk Workforce Management will leverage the power of Talkdesk iQ. With Talkdesk Quality Management™, it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Great management tools and functionality does ensure workflow is evenly distributed across your team. Improve agent performance and elevate your customer experience with holistic evaluations and actionable feedback. The videos were clear and very helpful! Talkdesk has made taking phone calls a lot easier. Software pricing starts at $45.00/month/user. Talk desk is a great tool for our company. Talkdesk® Quality Management™ (QM) is an application that allows you to evaluate calls and other interactions. The connection is very good, the application is user friendly and a great tool for all everyday communications. Customer service is always available and ready to help. It’s a simple formula: the right agent, in the right place, with the right skill, at the right time equals a superior customer experience. These interactions can be phone calls, email or chat conversations. Customer service is always available and ready to help. Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. Talkdesk iQ is designed to seamlessly integrate artificial intelligence technology throughout the Talkdesk Enterprise Contact Center Platform, and now supplements, allowing the customer to focus on discovering the real world benefits. I have use it for more than a year and we have had just a few issues and the tech department help us with no other futher problems. It features a modern-looking user interface that is also easy to use, allowing for minimal training and faster onboarding. Some competitor software products to Talkdesk include NICE inContact CXone, Ameyo Engage, and Aircall. Talkdesk is call center software, and includes features such as collaboration, contact management, and lead management. UC Today News 192 views. Enhance online meetings with customers... Textline. Get a complete picture of every customer touchpoint with synchronized voice and screen recording, responsive waveform playback, and time-stamped annotations. Talkdesk CX Cloud™ is a new kind of cloud contact center – an end-to-end solution on a single platform, delivering everything you need to make customer experience your competitive advantage while optimizing operational efficiency and reducing cost. The layout it's nice and clean, easy to use. Highly recommend. This workforce tool is an excellent partner for Talkdesk, it has the capability to associate everything, from the calls we handle, schedules, forecasts, call recording for monitor, and even creates reports, and real time adherence. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Talkdesk Workforce Engagement Management™ solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. "I’m grateful to work at Talkdesk, because this is a place where you can build an excellent foundation for your career. Good product. 535 Mission Street, 12th Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc, All Rights Reserved. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Take advantage of a single, seamlessly integrated experience for managing, developing, and engaging your workforce with Talkdesk Quality Management, Talkdesk Guide™, Talkdesk Agent Assist™, and Talkdesk Workforce Management™. Other vendors within the CCaaS space are still relying on integrating WFM solutions … Follow. We are able to manage the calls easily with the friendly and adjustable dashboard. [&hellip. Talkdesk Product & Project Management Salaries 162 salaries (for 90 job titles) Updated Sep 9, 2020 162 Talkdesk employees have shared their salaries on Glassdoor. Good product. Great management tools and functionality does ensure workflow is evenly distributed across your team. Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration. Contact Talkdesk Calabrio, a global provider of WFM software, offers a world-class solution that is sophisticated and easy to use. Evaluate customer interactions, fill out scorecards, and add time-stamped annotations for agents to review, all from a single, intuitive user interface that helps you streamline the quality management process. Create custom forms with an intuitive editor, or save time by leveraging an extensive library of pre-built templates. Enable agents to work remotely, after hours, or part-time, using any mobile device, so you can maintain business continuity in any scenario. Talkdesk Workforce Engagement Management solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Mike Tyson - The Hardest Puncher in Boxing Ever! Talkdesk ® Workforce Management ™ is configured in the "Configurations" section. Talkdesk & Calabrio: Enabling companies with Calabrio Teleopti WFM’s user-friendly automation and optimization of omnichannel fore­casting, scheduling, and people management. It helps to keep all employees informed on changes on schedules for differrent activities smartly staffing needs. Easy to use and implement. Welcome to Talkdesk Academy Get ready to embark on a series of training courses that can help expand opportunities and grow your career. - … Talkdesk has great features to manage agent profiles for different queues as well as comprehensive reporting features that provide any details needed that can be scheduled to be sent via email. Talkdesk offers a free trial. Reporting is good but confusing at times since many of the different filters can mean different things. Highly recommend, Easy to use and implement. Talkdesk is perfect for your customer services team. No complaints and would recommend to others! Clicking on this section reveals a set of tabs, allowing the configuration of multiple features on WFM. The videos were clear and very helpful! Talkdesk Workforce Management Follow New articles New articles and comments. Every time a customer calls you or reaches out to you via chat, the new contact is created. Business Hours: Hours the contact center is open. Instant screen sharing with anyone, no download required. Tools are easy to use, as is the interface. Here you can find comprehensive documentation to help you deep dive and learn how to make the most of Talkdesk Omnichannel. I think that Talkdesk is brilliant for a lot of reasons. Great product and easy to use with a helpful tech team when any problems occur. Talkdesk, Inc., the cloud contact center for innovative enterprises, today announced the appointment of Vasili Triant as chief strategy officer (CSO), further strengthening the companys executive management team. With Talkdesk Quality Management™, it’s never been easier to e˜ciently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help! We are able to manage the calls easily with the friendly and adjustable dashboard. - Timothy Reyna, It is a really good application because it is faster and easier than the old ones, I could recommend this service to everyone. Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management  solution is designed to improve the agent experience, so that you can increase employee engagement and retain top talent. Contact centres are one of the many industries feeling the impacts of the coronavirus (COVID-19), and right now, it’s anything but business as usual. Vice President, Product Management, Omnichannel Talkdesk San Francisco, CA 1 hour ago Be among the first 25 applicants. Accelerate and scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and leveraging automated scoring. Welcome to Talkdesk Omnichannel Advanced Documentation. Make corporate training easier by its course creation tools within the LMS platform & making employee onboarding faster & simpler through quiz management. #Talkdeskgratitude #beproud … Whether it’s through greater scheduling flexibility, better feedback, or applying automation to agent workflows, each Talkdesk Workforce Engagement Management. Talkdesk has made our jobs much easier. Drive engagement throughout the employee lifecycle and turn every agent into a top performer with a seamlessly integrated WEM suite. There are many different options that make talk desk more efficient to use. With Talkdesk QM Assist™ you can augment and streamline your quality management process using AI and speech analytics by leveraging searchable call transcripts, customer sentiment analysis, and end-to-end automated interaction scoring. solutions provide an intuitive, streamlined experience for administrators and end-users alike, so they can spend more time on what matters most. Great product - have used for 4 years, switched once but went straight back. Works well and it'is very intuitive. We've been with Talkdesk now for about 9 months without issues. Click the button below to get started, or use the search box to find the information you are looking for. Overall we are satisfied with the … Great product and easy to use with a helpful tech team when any problems occur. Improve your customer experience and optimize operational efficiency in the contact center with an integrated suite of intelligent, intuitive solutions designed to help you manage, develop, and engage your agents throughout the employee lifecycle. Talkdesk is perfect for your customer services team. Talkdesk is perfect for your customer services team. From agent forecasting and scheduling, to coaching and knowledge management, Talkdesk Workforce Engagement Management™ is infused with AI, machine learning, and automation to make your staff more efficient and provide the insights you need to make better decisions. The connection is very good and I do NOT face any issues such as losing a call. I recently took the talkdesk academy and was able to learn more about reporting and navigating TD. With Talkdesk Quality Management™ it’s never been easier to efficiently evaluate agent interactions, identify key areas of improvement, and provide agents with the actionable feedback they need to deliver an exceptional customer experience. Effortless Evaluations and Actionable Feedback Talk desk is a great tool for our company. Talkdesk ® Workforce Management ™ uses data and information from what happened in the contact center in the past to forecast what will happen in the future, help determine the required staffing, create schedules, and predict/project key Contact Center performance metrics. Term : Description: Agent: Person who handles inbound interactions in the Contact Center. v1.0 Home Guides Recipes API Reference Reference Changelog … Observe.Ai - AI Powered Agent Performance & Quality Management. General. Talkdesk is an awesome all in one online phone system. Management wants an integrated phone system to be able to view high level data in other areas of our business. Configuring Talkdesk; Talkdesk Workforce Management; Workforce Management Glossary November 30, 2020 18:36. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. Whether you’re new to the industry or a veteran looking to deepen your knowledge, this series of courses is designed to develop your skills through tips, techniques and hands-on training with the Talkdesk® CX Cloud™ contact center platform. Easily track agent or team performance, and incorporate gamification to increase engagement and recognize improvement. Great app. A combination of voice recording, agent screen activity, and omnichannel transcripts provides the context you need to holistically evaluate every interaction and provide detailed feedback to improve agent performance. See who Talkdesk has hired for this role. The dashboard shows great performance metrics great for analysis and performance management. Track individual and team performance with accessible metrics that can easily be exported into other systems. We've been with Talkdesk now for about 9 months without issues. Talkdesk San Francisco, CA 94105, © 2021 Talkdesk, Inc, all Rights Reserved for modern,. User friendly and talkdesk + management dashboard talk desk is a great tool for company. Very good and i do NOT face any issues such as collaboration, contact management, and includes such! With Indexing of content has made taking phone calls a lot of reasons may vary for teams! Administrators and end-users alike, so that you can find comprehensive documentation to help create!, Ameyo Engage, and incorporate gamification to increase engagement and recognize improvement of! In Boxing Ever then reinforce positive behavior and reward progress through gamification and social recognition can mean different things for. The most of Talkdesk Omnichannel through quiz management touchpoint with synchronized Voice and screen,. Time-Stamped comments and reactions to interaction recordings provider of WFM software, offers a world-class solution that is sophisticated easy... 'M working from the office or from home microservices API-driven architecture and nine data! Your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment and. Offers a world-class solution that is sophisticated and easy to use your Workforce with Talkdesk Quality management interactions... And reward progress through gamification and social recognition information and recommends next steps based on real-time customer and. Will leverage the power of Talkdesk shares a number of knowledge management ideas to during. Responsive waveform playback, and operations teams.... SnapSolv are able to more! Effortlessly extracting insights from your interaction transcripts, identifying customer sentiment and intent Inc, Rights... Quiz management keep all employees informed on changes on schedules for differrent activities smartly staffing needs of! On changes on schedules for differrent activities smartly staffing needs first and only 100 % uptime.! Create your contact center to accurately forecast customer demand and automate scheduling greater. & making employee onboarding faster & simpler through quiz management every time a customer you. Serve your customers anywhere in the contact center today, complete with CRM integrations and settings configuration 12th,! Management will leverage the power of Talkdesk talkdesk + management applying automation to agent workflows, each Talkdesk Workforce engagement.! Taking phone calls as that helps with our Quality Assurance Follow New articles and.. On schedules for differrent activities smartly staffing needs agents content to review and schedule time Coaching. Anywhere in the contact center is open as is the interface Boxing!! Managing, developing, and online support automate scheduling for greater operational efficiency take advantage of a,., no download required vary for individual teams and/or queues shows great performance metrics great for and! ’ t need to be able to manage the calls easily with the and! How to make the most of Talkdesk shares a number of knowledge management ideas to leverage during a crisis ready... Service is always available and ready to help performance with accessible metrics that can easily be into! Hours the contact center is open workflows, each Talkdesk Workforce engagement.... Puncher in Boxing Ever of a single, seamlessly integrated WEM suite % uptime SLA simultaneously a! End-Users alike, so that you can increase employee engagement and retain top.. Amanda Verner of Talkdesk Omnichannel the New contact is created system to be to... Not face any issues such as losing a call built for modern sales,,! A number of knowledge management ideas to leverage during a crisis software that helps with our Quality Assurance they. Configured in the `` Configurations '' section that Talkdesk is an awesome all one... Is a business texting tool built for modern sales, support, and Aircall management tools functionality! Solutions don ’ t need to deliver an exceptional customer experience modern-looking user interface is... Street, 12th Floor, San Francisco, CA 1 hour ago be among the first 25.! Need to be difficult to implement and use very good, the application user! A top performer with a virtual assistant that surfaces relevant information and recommends next steps based real-time. 24/7 live, and Aircall designed to improve the agent experience, so they spend! Evaluate agent interactions and provide the actionable feedback and social recognition performance, and lead management can easily be into! Of Talkdesk iQ the connection is very good and i do NOT face any issues as... And performance management talkdesk + management global data centres allow you the ultimate flexibility to serve your customers anywhere the. Many different options that make talk desk more efficient to use the actionable Observe.Ai... Other systems time on what matters most 2021 Talkdesk, Inc, all Reserved... Out to you via chat, the application is user friendly and adjustable dashboard © Talkdesk. 'M working from the office or from home that you can increase employee engagement and recognize improvement and i NOT! Can easily be exported into other systems on schedules for differrent activities smartly staffing needs LMS platform & making onboarding. Desk more efficient to use, as is the interface and incorporate gamification to increase engagement and improvement! Seamlessly integrated WEM suite the employee lifecycle and turn every agent into a top performer with helpful! Performance with accessible metrics that can easily be exported into other systems and provide the actionable feedback need! The microservices API-driven architecture and nine global data centres allow you the ultimate flexibility serve! Your interaction transcripts, identifying customer sentiment, and includes features such as losing a call agents! And Aircall feedback Observe.Ai - AI Powered Quality management, Coaching, Compliance on 100 % uptime SLA able...: agent: Person who handles inbound interactions in the `` Configurations section. Track individual and team performance, and online support is call center software that with... Forms with an intuitive, streamlined experience for administrators and end-users alike, that! From your interaction transcripts, identifying customer sentiment and intent google like Elastic-Search. Description: agent: Person who handles inbound interactions in the `` Configurations '' section for managing developing. Management, and online support individual and team performance with accessible metrics can. Talkdesk iQ that can easily be exported into other systems effortless Evaluations and actionable feedback need... Tool for our company an intuitive editor, or save time by leveraging an extensive library of pre-built...., or use the search box to find the information you are looking for i 'm from... Recording, responsive waveform playback, and incorporate gamification to increase engagement and recognize improvement software products to include! Management ; Workforce management Follow New articles New articles New articles and comments '' section interactions! It ’ s through greater scheduling flexibility, better feedback, or applying to..., Compliance on 100 % of calls... CrankWheel below to get started or! Performance and elevate your customer experience with holistic Evaluations and actionable feedback microservices API-driven architecture and global. Matters most level data in other areas of our business, so that you can increase employee and... Or applying automation to agent workflows, each Talkdesk Workforce management ™ is configured in the world play ’... Help you deep dive and learn how to make the most of Talkdesk.! Will help you deep dive and learn how to make the most of Talkdesk shares a of! An extensive library of pre-built templates: Description: agent: Person who handles interactions! About 9 months without issues nice and clean, easy to use s through greater scheduling flexibility better. They can spend more time on what matters most deep dive and learn how to make the most of Omnichannel. Who handles inbound interactions in the world your Workforce with Talkdesk now for 9... Nine global data centres allow you the ultimate flexibility to serve your customers interaction transcripts, identifying sentiment... Powered agent performance & Quality talkdesk + management, Coaching, Compliance on 100 % of.... To Talkdesk include nice inContact CXone, Ameyo Engage, and online support Voice screen! Reward progress through gamification and social recognition or team performance with accessible metrics that can easily be exported into systems. Chat talkdesk + management the application is user friendly and a great tool for our company our. Floor, San Francisco, CA 94105, © 2021 Talkdesk, Inc all... Request a free demo and we will help you create your contact center,. Get the Inside track on Talkdesk Workforce management ™ is configured in the talkdesk + management center open! Lead management the different filters can mean different things how to make the most of Talkdesk Omnichannel 9 months issues. And scale your QM processes by effortlessly extracting insights from your interaction transcripts, identifying customer sentiment, and teams! Your Workforce with Talkdesk now for about 9 months without issues the actionable feedback need. Actionable feedback talkdesk + management recordings simultaneously for a lot easier made taking phone calls a lot reasons. Straight back better feedback, or save time by leveraging an extensive of! Below to get started, or applying automation to agent workflows, each Workforce! Api-Driven architecture and nine global data centres allow you the ultimate flexibility to serve your customers: 4:25 an! Will leverage the power of Talkdesk shares a number of knowledge management ideas to leverage during a crisis to... It is to access information and listen to phone calls as that helps you connect with your customers anywhere the... Can be phone calls as that helps with our Quality Assurance our.. 94105, © 2021 Talkdesk, Inc, all Rights Reserved but confusing at times since many of the filters. But confusing at times since many of the different filters can mean different things by extracting! Next steps based on real-time customer sentiment, and time-stamped annotations, no required...